NHTSA Complaint #11473149 — 2021 FORD MUSTANG MACH E

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11473149
Vehicle 2021 FORD MUSTANG MACH E
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State ME

Consumer Description

My vehicle was built with under-specked high voltage battery joint assembly bracket. The failure of this connection has caused many incidents whereby the car cannot start, or suddenly stops while driving. The part is either not to original specification or was not designed correctly. In either case, providing a SW fix to simply limit the voltage does not actually prevent or correct the problem. As this fix has rolled out, there are numerous reports of the issue still happening. This is because the fix doesn't fix the original condition, it only serves to limit the scope going forward. But if the part has been in use for 2 years as mine is, then the damage has already occurred and the fix will not prevent my issue. The appropriate fix for the problem is a replacement HVBJB, which Ford is only installing AFTER the incident occurs. This is totally unacceptable and is simply an accident waiting to occur. The SW fix is analogous to the original attempt by GM to correct the Bolt battery fire situation. Eventually, the batteries were replaced, which was the correct response. I am simply demanding that Ford follow a similar path. Consumer stated number for NHTSA Campaign Number: 22V412000.

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