NHTSA Complaint #11472962 — 2011 FORD FUSION

The electronic traction control light would come on but then go off. Was driving home on the interstate doing about 75 when lost all power steering. There is none at all. Got home finally, and started checking into the issue. Ford did a recall in 2015 on this and if the car showed problems when brought in then the service center replaced the faulty part., If it showed no problems then they only reprogrammed the vehicle which left the original faulty part in the vehicle that was reprogrammed when it had no codes given.. which is to say that nothing was done because how can you fix an issue that the vehicle doesn't see as there? It was a way for ford to get out of having to pay and replace the issue. I feel that my life and anyone else's life that was on the road when it went out was in high danger. When I contacted ford on the issue they stated that because the car had been brought in and been reprogrammed for a problem that the car didn't have because it didn't see one to give a code they wouldn't replace the part. Now how can you have 2 solurioy for the same problem and one of them is to replace the part but only for vehicles that it went out in? If it's the part that is subpar( it is ) then what good does it do to reprogram when the low quality and poorly designed part that can't be serviced is not replaced for all of the cars that it is on? But I guess if I had a whole group of people that did nothing but around and think of loop holes to get around actually solving the issues, why would they actually fix it?