NHTSA Complaint #11472925 — 2015 DODGE GRAND CARAVAN

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11472925
Vehicle 2015 DODGE GRAND CARAVAN
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IA

Consumer Description

I am inquiring about the failure of my 2015 Dodge Grand Caravan Sliding Door Power Lock Actuator. My Drivers Side passenger sliding door recently became stuck, and could not be opened from the outside or inside. This is a massive safety hazard, and could possible result in death or injury. What if there was a fire or an accident and we had to get out. There is a service bulletin 23-036.21 that covers replacing the actuators for this very reason, but my vehicle is not listed. This is a problem. Now with the door in lock position, everytime the automatic or power door lock is used, there is a really loud buzzing sound. My worry is that the door will actually come unlocked, and open on its own as i am driving down the highway, so it is a little unnerving. I want to get this fixed for our safety, but i want to know if this will be covered under the service bulletin 23-036.21, per the NHTSA this seems to be affecting more than just the 2016 RT models, and while i love our vehicle, I am now worried for my families safety.

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