NHTSA Complaint #11472669 — 2014 RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11472669
Vehicle 2014 RAM 1500
Component STEERING
Date of Incident
Date Filed
Mileage 47,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

The contact owns a 2014 Ram 1500. The contact stated that while driving approximately 65 MPH and hauling a 30-foot-long travel trailer, the power steering malfunctioned, causing the steering wheel to become difficult to turn in either direction. During the failure, the service power steering message was displayed. The driver was able to maneuver the vehicle to the shoulder and stopped the vehicle. After turning off and restarting the vehicle, the vehicle operated as normal. However, five days later the failure recurred as a permanent failure. The vehicle was towed to the local dealer who diagnosed that the electronic power steering gear and rack and pinion had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 47,000.

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