NHTSA Complaint #11472663 — 2021 BMW X7

When applying brakes and releasing the brakes there is a grinding sound. The grinding sound is pronounced when applying the brake and turning the steering wheel at the same time. When I took the vehicle to Checkered flag BMW of Virginia Beach, I was told per BMW engineering it was norm operating characteristic. The Shop Foreman said he had several customers complain about the same problem and duplicated the problem while driving my vehicle. He was the person that showed me the noise was much louder when turning the steering while braking. The report I received from the Service manager named the issue as brake/pad rotor stiction and pad vibration. The invoice stated that the loud noise was not a flaw or defect, but normal operating characteristic. Simply put and 85,000 vehicle grinding noise is okay. I believe there is a problem that will get much worse over time and become a very serious safety issue. So much so that I will take a loss and sell the vehicle.