NHTSA Complaint #11472567 — 2019 RAM 1500

ENGINE FAILURE: The engine is currently available for inspection. While driving approximately 50 mph, the engine quietly shutdown. The truck was immediately towed to a nearby Chrysler Dodge dealer and a tech tore the engine apart and claimed the #8 cylinder is bent, which caused catastrophic damage to the engine. No manufacture rep, police, or insurance rep or anyone else has inspected the engine so far. For almost a year, following a significant warrantied repair, a CHECK ENG light continued to illuminate. The same dealer (Jim Browne Chrysler Dodge Dade City, FL) the truck was towed to had previously completed a major warrantied repair to the engine. And the dealership reps continually claimed (at least 12 times) that the light was a "ghost" error code from the previous repair and that it wasn't anything to be concerned with. Since no additional repair was made, the dealership did not document a single one of the service calls regarding the 12 or so CHECK ENG light service visits. Jim Browne refused to repair the engine, because the vehicle now has approximately 5000 more miles on it than is covered by the 60,000 mile drivetrain warranty. A dealership rep also called their manufacturer rep and was told they were not interested in repairing the faulty engine. The vehicle has never towed a heavy load, never been loaded down with anything heavy, nor has it been used off-road.