NHTSA Complaint #11472438 — 2015 FORD ESCAPE

Transmission failure. I took the vehicle into a local Ford dealer for a recall on the shifter cable bushing and days later I experienced transmission failure for the first time, while driving. I returned to the dealer to have this checked and they insisted there was no issue with the cable bushing but the problem was inside the transmission. I decided to research issues with the transmission of these vehicles and I have found testimonies of hundreds of people online who have experienced the exact same issue with Ford Escapes of multiple years and the transmissions failing in the midst of driving, putting them in dangerous situations. Others claim to have contacted Ford and they are unwilling to do anything to fix this. I have tried to contact Ford myself and experienced the same response. This is unacceptable and needs to be addressed before serious accidents are caused if they have not been already. Unable to upload an image of the recent service note on this form, not working for some reason.