NHTSA Complaint #11472143 — 2014 DODGE CHARGER

I took my vehicle into my nearest dodge dealership, which is about an hour away from where I live. I had scheduled an appt. with them over the phone in which I had to wait because they didnt have the "parts"in for the recall. This specific recall was to repair or replace the PCM, or update it if it could be. I waited for weeks, and never heard anything back from the dealer, finally I was able to secure an appointment with them. They kept my car all day and I had to hound them to be able to come get my car as they never contacted me to let me know if it was done so I could pick up my car before they closed. Finally I called and 10 min before they closed I was told my car was completed. When I went to pick up my car it was still in the back lot and parked very tightly between other cars. My 2014 Dodge Charger's heat was all the way up and this was during the summer, and it still had the throw away car mats covered in dirt inside. After carefully backing the car out of their back lot I went upon my way. I had to reset my clock as well. About 4 months go by and my check engine light came on and my vehicle was reading misfire on cylinder 1, the light remains on, the vehicle shudders at idle and smells of fuel on start. Covid happened and i was not able to get my vehicle in to the manufacturer but did get in to my local mechanic and they could not find the problem but saw what the car was doing and suggested to take it to the manufactuer again, please note it is 48 miles from my home. I was unable to address this issue until now and it occured to me that the PCM can cause these problems and due to the lack of confidence and lack of courtesy I believe that they did nothing in regards to the recall.