NHTSA Complaint #11471625 — 2019 TOYOTA CAMRY

The vehicle is a 2019 Toyota Camry XSE V6. It currently has 27,000 miles on it. On May 2, 2022 while crossing a busy 4 way intersection (35 mph) the car began to stall. The engine started to shake, impacting the ability to steer the car, the vehicle would not accelerate and nearly all of the dashboard lights turned on. It was taken to the dealership on May 3rd where a mechanic said a rock may have hit a sensor underneath the vehicle but that everything was fine. On May 4th while driving on the highway the same thing happened again. This time going around 65 mph. It was brought back to the dealership where they said it was a faulty ignition coil but that there were no OEM parts available and it was backordered with no ETA o repair. They advised to leave the vehicle as it was unsafe to drive. I asked why they didn't make me aware of it when it was brought in the day before and that they needed to fix it. I called Toyota Corporate and about an hour later the dealership let me know they would repair it with an aftermarket part. They commented that ignition coils normally do not go out in vehicles under 100K but it has been seen frequently on the 2019 Camry XSE V6 by the technicians. On May 6th the dealership claimed the vehicle was repaired. Driving back from the dealership on a local road (40mph) the same thing happened again. Dashboard lights turning on. Engine shaking the steering wheel. Car unable to accelerate. It was then taken back to the dealership again the same day. The dealership claimed to repair 2 ignition coils and that it should be fine. On May 11th the vehicle stalled again while driving on local roads (about 30 mph). It was again taken to the dealer where they claimed all 6 coils needed to be replaced at cost. I refused and claimed they needed to repair and left. On June 10th while driving on the highway (70mph) the same thing happened again. It was taken to another dealership. 3 coils replaced on 6/25. On 6/29 the same thing happened again