NHTSA Complaint #11471438 — 2021 ALFA ROMEO GIULIA

The contact owns a 2021 Alfa Romeo Giulia. The contact stated while on vacation driving 70 MPH, the vehicle started shaking and lost motive power. The check engine warning light illuminated. The contact was able to veer to the side of the road. The vehicle was towed to the dealer where it was diagnosed however, no issues were found. The vehicle software was reset; however, the failure reoccurred. The vehicle was taken to the dealer who informed the contact that the mechanic was unable to duplicate the failure. The contact notified a second dealer, Harper Alfa Romeo (10045 Parkside Dr, Knoxville, TN 37922) who informed him that the VIN was included in NHTSA Campaign Number: 21V878000 (Fuel System, Gasoline). The second dealer ordered the parts from the manufacturer. Upon returning from vacation, the contact followed up with the manufacturer regarding the shipment of parts. The manufacturer informed the contact the parts had been shipped to the first dealer located in Florida, where he was on vacation, 12 hours away from his residence. The manufacturer informed the contact that they could not resend parts to his local dealer in Tennessee and he would need to drive from Tennessee to Florida for the recall repair. The contact stated that the vehicle was not safe to drive to as it was experiencing a safety failure. The vehicle was not repaired. The failure mileage was approximately 9,000.