NHTSA Complaint #11471418 — 2014 FORD FOCUS

The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The check engine warning light was illuminated. Over the years, the contact had taken the vehicle to the dealer for multiple repairs; however, the failure persisted. The contact was informed that the transmission control module was the cause of the failure. The dealer then informed her that parts were on back order and that due to a limited amount of parts available, the transmission control module might never become available. The manufacturer was notified of the failure and the contact was given a case number. The manufacturer offered no further assistance. The vehicle was not repaired. The failure mileage was unknown.