NHTSA Complaint #11471156 — 2022 LEXUS RX350

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11471156
Vehicle 2022 LEXUS RX350
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

Sunroof exploded on interstate with no other cars around. Thought we had been shot. Noticed air sound and started to open sunroof to have shards of glass fall on us. Closed roof. Pulled off as soon as we got to exit making sure that no one was behind us so that those pieces which were flying off our car would not cause a broken windshield for someone else or an accident. Took pictures of sunroof with huge hole with glass pointing upward. Nothing in the area between roof and sunroof closer. Took to dealer and were told it was covered only to find out that Toyota/Lexus denied. Denied by Lexus. Told to turn it in to our insurance. This car is brand new, less than 4000 miles on it. There were no warnings and it scared the heck out of me and my husband. Followed suggested cover for return trip home which just flew off.

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