NHTSA Complaint #11470253 — 2010 FORD ESCAPE

The contact owns a 2010 Ford Escape. The contact stated while he was seated in the passenger’s side front seat with his daughter driving 50 MPH, the steering wheel seized inadvertently. There was no warning light illuminated. The contact's daughter turned on the hazard lights and depressed the brake pedal while the contact used extra effort to steer the vehicle to the side of the roadway. The contact turned off and restarted the vehicle however, the steering wheel remained locked. The vehicle was towed to the dealer where it was diagnosed that the power steering module had failed. The manufacturer was notified of the failure and informed the contact that they could not assist since the vehicle had previously been repaired under NHTSA Campaign Number: 14V284000 (Steering) in 2014. A case was opened. The contact was awaiting a call back. The vehicle was not repaired. The failure mileage was approximately 70,000.