NHTSA Complaint #11470086 — 2017 FORD EXPLORER

The low beam LED light has gone out which consists of replacing the whole headlight assembly. The dealership wants $2000 to replace this unit. Looking online at car forums this is a known issue on these explorers. Our explorer is from 2017 with only 31000 miles on it which means at most the headlight has been on for only 516 hours. LED lights should be lasting for 30000-40000 hours. This is a safety concern as driving without a low beam headlight is a concern to the person driving as well as any other person on the road. The vehicle issue has been confirmed and inspected by the dealer and there were no symptoms or messages of the problem prior to it occurring. Ford should be liable to repair the headlight in these instances as their product is a safety risk and malfunction on their end.