NHTSA Complaint #11469571 — 2013 FORD MUSTANG

The contact owns a 2013 Ford Mustang. The contact stated that twice while driving 70 MPH, the vehicle began to jerk as the vehicle independently downshifted without warning. After each failure, the contact was unable to accelerate above 35 MPH. The contact took the vehicle to an independent mechanic where the battery and other engine parts were replaced; however, three days later, the failure recurred. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 12V190000 (Power Train, Exterior Lighting). The contact had the vehicle towed to the dealer where she was informed that the VIN was not under recall. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 112,000.