NHTSA Complaint #11469421 — 2017 DODGE CHARGER

The safety issue is due to the delamination between the Liquid Crystal Display (LCD) and touch screen digitizer of the Uconnect 8.4 Instrument Panel Module. This unit controls the infotainment system, navigation, and numerous vehicle settings. The failure mode of continuous false selections (ghost touches) is far beyond merely annoying. It is very distracting to drive a vehicle which is randomly switching to random modes. It is dangerous because the driver knows the car is changing functions without command inputs and is almost compulsively distracted to turn attention to the display to understand what happened and whether corrective action is needed. FCA offers no recourse other than component replacement by the dealer at owner cost if out of warranty. I was quoted a price of $1930 due to expiration of warranty. This is a known materials defect that should be corrected by the manufacturer regardless of warranty. As a material and manufacturing defect, the problem was present from vehicle assembly with high probability of manifestation at some future time.