NHTSA Complaint #11469077 — 2014 DODGE DURANGO SEATS

Complaint Details

ODI Number	11469077
Vehicle	2014 DODGE DURANGO
Component	SEATS
Date of Incident	June 13, 2022
Date Filed	June 13, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

The front passenger active headrest restraint deployed randomly, without cause. It appears the hinges inside that hold it closed developed cracks and failed, allowing it to deploy. Yes, it is available for inspection upon request. It smacked the passenger in the back of the head fairly hard and caused a distraction for everyone in the car as it was sudden and loud. The vehicle has not been taken in for service, I will replace the part on my own. No one has inspected the headrest. There were no warnings of any sort before this happened.

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