NHTSA Complaint #11468905 — 2006 MERCEDES BENZ ML350

Hello, There is a safety recall from the manufacturer and they have advised not to drive the vehicle. The vehicle does take a little more press on the breaks for it to function so we are assuming that we are affected by this recall. I have writen emails and called the Mercedez hotline on June 1st 2022 and they assured me over the phone that the dealership will be able to help. When i called the dealerships in St Louis, namely Plaza motors and St Louis Mercedez they declined to inspect the vehicle and advised that i can keep driving untill they inspect the vehicle. The recall from mercedez clearly states that the vehicle should not be driven. When i told them about it they changed the story and told me they dont know when they can do the inspection. Upon calling Mercedes back, they told me that they are sorry about the misinformation ad that I can rent a vehicle for reembursement but when asked about the process of getting the money back, they could not provide an answer. We did not feel comfortable renting a vehicle before knowing the process in detail so we called Mercedes back and the next person told me that the rentals will not be reimbursed. We are really in a tough situation as the car is not safe to drive per the recall and neither Mercedes or the local dealers are willing to help even after a month of the recall notice. We are hoping that either they can inspect the vehicle, give us a loaner vehicle or reimburse us for a rental vehicle. We have a small family with a 3 year old and want to make sure that we are all safe. Thank you