NHTSA Complaint #11468823 — 2015 FORD MUSTANG

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11468823
Vehicle 2015 FORD MUSTANG
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

While driving my 2015 Ford Mustang 70 mph, my passenger side door opened. I had to reach across to pull it closed and nearly lost control of my vehicle. If I had lost control of my vehicle, other motorists would have been harmed. This has happened multiple times since owning the vehicle. I took it to Ford to get it looked at & found out there were 3 safety recalls; 20S30, 15S16, & 16S30. These recalls were supposed to inspect and fix a defective door latch. If it isn’t fixed, there is potential for the door to unlatch while driving, increasing the risk of injury. This recall affected 2.15 million Ford vehicles. These include the 15 Ford Mustang, 2013-2015 Ford C Max, 2013-2015 FordEscape, 2012-2015 Ford Focus, 2015 Lincoln MKC, & 2014-2016 Ford Transit Connect I spoke with the Ford Service center in Clearwater, FL on June 9th, 2022. They inspected the door latch and stated that it needed to be changed. This defective latch should have been fixed in the previous recall. They only checked the part number. If it wasn’t a certain part number, they marked it as passing and potentially putting thousands or even millions of unsafe vehicles back on the road. My vehicle has a defective door latch and should have been replaced! Ford basically lied to the NHTSA and put millions of drivers at risk on the roads. I contacted Ford Customer Support and asked them to rectify this since it was missed they basically rushed me off the phone and told me to fix it on my own. I’m appalled that Ford would show such a lack of concern for millions of motorists. I sincerely hope the NHTSA can do something about this

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