NHTSA Complaint #11468654 — 2021 FORD BRONCO

8:28pm 6.8.2022 - Bronco was towing 1 boat on a single axle trailer (total weight less than 3000lbs). - First soft top convertible roof panel was open - Music playing at medium volume to drown out adjacent highway noise - Heading NE on the Highway 820 feeder road. - Stopped at stop sign at intersection of Cahoba Drive. - Pulled out of intersection and was traveling on a slight uphill at 18pmh - Interior of vehicle smelled sweet and we noticed white smoke filling behind the vehicle - Warning lights for Battery (red battery) and Service (wrench) came on and then a warning to stop vehicle and restart engine. This coincided with a sudden decrease in power. - Pulled to the side of the road to a safe position and powered off the engine, allowed several minutes for it to cool then attempted to restart the engine with no luck. Service (wrench) light turned off and Check Engine light came on. - Open hood to allow engine too continue to cool and to check for exterior engine damage. - Documented current state of vehicle with photos. - Had Ford tow to Grapevine Ford in Grapevine, TX. 8am 6.9.2022 - Service Advisor reached out to confirm vehicle was in shop and would be looked at this week. - I advised that based on the engine build date on the engine sticker, this vehicle was in the batch of potentially faulty valves from the Lima facility. He said he and Ford had no knowledge of potentially faulty valves and that the tech would perform the necessary checks. 10am 6.10.2022 - Service Advisor & Manager reached out to advise that one spark plug was sheared off and that the engine would need to be replaced and possibly the turbos; FoMoCo would confirm what to replace. They actively avoided any discussion of the valves and did not respond when I mentioned them. I verbally requested copies of all videos/photos/reports related to my vehicle and access to parts. 1pm - I requested via text message to Scott Service Advisor access to the my request above. Dealer to follow up next week