NHTSA Complaint #11468504 — 2012 VOLKSWAGEN PASSAT

Back in August of 2015, there has been a repair/recall for the clock spring for Volkswagen Passats. I have had it fixed and it has a warranty on it until 2027. The part has failed 4 times with the most recent failure occurring at the beginning of April. The Volkswagen dealership has had the car since 4/7/2022 and I have been driving a rental that the dealership has been paying for. I received a call earlier today from the dealership telling me that they were having to release the car back to me by EOD 6/10 because the ETA for them receiving the part is unknown. This is incredibly unsafe that Volkswagen is having the dealerships release the cars back when the issue still has not been fixed. I understand that it’s not cost effective for them to keep covering the cost of rentals, but they should not be releasing unsafe vehicles back to their owners. I spoke to the general manager of the Volkswagen location my vehicle is currently at and the only really solution I was given is to have them evaluate the condition of the car to give me a trade-in value to buy a new vehicle, which I can’t afford right now. I understand that the manufacturer has issues but this seems like a huge liability and that Volkswagen does not seem to care about the safety of those who drive their vehicles.