NHTSA Complaint #11468379 — 2012 CHRYSLER TOWN AND COUNTRY

2012 Chrysler Town&Country My 2012 Town and Country has randomly stopped on me three times in April and May of 2022. The car shuts off completely for no apparent reason. The car will not start again until put into park. This was unsafe because I had no control of the car until it rolled to a stop. Fortunately, each time the hazard lights responded and cars behind me went around. The very scary part was not knowing if I would run into the car ahead of me as neither brakes nor steering worked. I took it to my dealership and told them the problem. They said they discovered there was faulty wiring and repaired it at the cost of just nearly $700. I picked up the car. I drove it for under an hour and it stopped in the middle of a busy street. I took the car back to the dealership. They kept it for two weeks and finally said they made it do the event again. They then proceeded to try to diagnose it. After a week or so they called to say they thought they had diagnosed the problem. However they could not get the part that they thought needed to be replaced. None seemed to be available. The dealership then called to say that they had found two parts but only one was available. I was informed that they weren’t sure they could get the part at all. (The cost for parts and labor will be $1000.) My car has now been in the dealership for almost a month. They tell me that they have no idea when the car will be fixed. I was also informed that even if they put this part in the car they cannot guarantee me the car will be safe to drive. I will not have any confidence in this car again. I will find it a financial hardship to purchase a new car right now. This however is the only choice open to me now in order to feel safe in a car again. 2022,dlr