NHTSA Complaint #11468247 — 2015 GMC CANYON

2015 GMC Canyon steering assist has quit working while driving on multiple occasions. Received Safety Recall to repair affected steering component short. Took GMC Canyon to Parks GMC, 2640 Laurens Rd. 29607 for repair. Service department called and said they updated program in control module to keep the power assist from reengaging if the short occurs while driving and truck is ready. What?? I need to steering fixed!! When the steering goes out it has happened unexpectedly and the truck is almost uncontrollable on multiple occasions. The recall says you will replace the steering gear torque sensor cover and the service will be performed for you at no charge. The service guy regrouped and called me back and said that they would make the safety recall repair for $475.00. What?? There is no fine print anywhere where on the recall letter where it states there is a $475.00 surcharge in order to proceed. The letter clearly states "This service will be performed for you at no charge. It says it twice in the letter. So i hang up with this scammer and call the GMC Customer Assistance Center at 1 800 862 4389. I get representative Relica Porter and explain my problem getting the GMC dealership to make the repair at NO CHARGE! 24 hours later I finally get back with Relica. She claims she has made multiple attempts to contact Parks GMC in Greenville, SC. Parks GMC will not accept her call nor call her back as she has requested. I refused to pay the $475.00 surcharge when the recall states "NO CHARGE". I sent my wife and son the pickup the vehicle. My wife requested a letter stating they WILL NOT COMPLETE THE SAFETY RECALL REPAIR unless paid the additional $475.00 extortion payment. This way if the vehicle is involved in an accident due to the power steering failure we can sue them. They refused to provide the refusal of service letter for the safety recall. They said NO! Now I am in possession of a dangerous operating vehicle. Which is why I am writing you with this complaint.