NHTSA Complaint #11468243 — 2014 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11468243
Vehicle	2014 KIA SOUL
Component	ENGINE
Date of Incident	May 24, 2022
Date Filed	June 8, 2022
Mileage	132,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

The contact owns a 2014 Kia Soul. The contact stated while her husband was driving approximately 5 MPH, the vehicle stalled with abnormal sounds coming from the vehicle. The driver stated that several unknown warning lights were illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The dealer declined to service NHTSA Campaign Number: 20V750000 (Engine) due to the software update not being completed. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 132,000.

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