NHTSA Complaint #11467987 — 2021 MERCEDES-BENZ GLB 250

We purchased a brand new Mercedes GLB in January 2021, I noticed the car started to shake. On our way leaving Zion National Park, the car started shaking really hard and the engine light turned on. The car wouldn't accelerate. We had to pull over on the side of the road. We barely made it to the dealer in St. George, Utah, with the car shaking the entire time. We met with Ryan Poleszak the service adviser, and he said that he has seen this problem several times with Mercedes 4-cylinder engines in GLB, GLA, and C-class models in the past, and it looks like the car needs a new engine. After over 4 weeks and a lot of back & forth, we realized that he had no intention to fix our car. The dealer in the SouthBay told us that the dealer in St. George, Utah never registered the car into their national database with the engine problem, and there is something fishy going on. The dealer in the southbay fixed the car in less than a week. We passed all our expenses to the dealer and Emmanuel (Executive Referral Manager) who refused to do anything to help us. Till now we didn't hear anything from Emmanuel and Mercedes Bez corporate regarding our expenses. His info is below: Emmanuel Executive Referral Manager Mercedes-Benz USA, LLC (800) 367-6372 (ext. 7802) It was completely unethical of Mercedes Benz to sell us a brand new car that had engine problems in less than a year. Also, Ryan Poleszak from the dealership in St. George Utah was completely dishonest by not registering the engine problem to the Mercedes Benz national database. Car shipping from St. George Ut: $550 Rent car from Hertz: $353.31 For a total of: $903.31 which we are seeking from Mercedes-Benz USA to reimburse us since we accrued those expenses due to the engine failure of our brand new GLB.