NHTSA Complaint #11467661 — 2017 MERCEDES-BENZ B 250E

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11467661
Vehicle 2017 MERCEDES-BENZ B 250E
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

Glad to have found this group on Facebook: https://www.facebook.com/groups/bclasselectric?sorting_setting=TOP_POSTS Here's my situation with my B-250e 2017 model with 38,000 miles. Bought from a used car dealership in California. Took it to Mercedes-Benz of South Bay. First, they had it for 2 months and could not diagnose the problem with the error messages. This is when it was still drivable. They escalated to MB USA and Germany. Finally, Germany told them what to do to remove the alert and it worked fine. I drove it for 80 miles and now the same alert came back. This time the engine would not start. After another 3 weeks with the dealership I get this: Technician found coolant entering the electric motor assembly, specifically at the rotor position sensor. Resolving this matter takes replacing the electric motor itself. Amount to resolve takes $17, 575+tax (replaces electric machine/electric motor). Conferred with warranty manager for potential extended coverage. There is no additional or extended coverage for this component. I owe $15K on car payments so clearly, I won't be getting it repaired for $18K+. Especially when I can't trust if their diagnostic is accurate after they haven't figured it out for 3 months. Totally lost trust in the brand of Mercedes-Benz. The only remaining warranty is the Tesla battery till 100K miles. They say Tesla doesn't support it anymore. That's not my problem. Mercedes-Benz has sold this lemon of a model to many people. They owe compensation to pay for this. Customers are NOT Research & Development cost. We expect a working product. And as this group has posted -- this is a systemic issue. Any lawsuits on this or recall? There needs to be for sure.

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