NHTSA Complaint #11466394 — 2019 FREEDOM TRAILERS FREEDOM TRAILERS

I purchased a 7x16’ trailer with two 5200# axles in Feb 2019 (VIN # [XXX]). I have been the only user of the trailer (business use) and I do not abuse equipment I own. I have been experiencing frame failure, and noticed it for the first time around March 10, 2022. I first noticed that they rear back axle hangers were ripped off from the frame (leaving a hole in the frame where they had been welded on). I have since noticed multiple other locations where the frame has deteriorated. I notified Freedom on March 17, 2022. They initially engaged in some discussion but have since ignored me for weeks/months. They said it was likely user error and that I likely backed into something at a high speed and that caused the hangers to rip off of the frame. After my further review, Freedom’s internal standards indicate that a trailer with two 5200# axles needs a MINIMUM of 6” tube frame. Mine is a 4” tube frame. According to their standards, 4” tube frames are used for a maximum of two 3500# axles (i.e., 50% less weight capacity). I have tried to point this out to them and they have continued to ignore me. Voicemails are regularly full or inoperable. I called every day or so to speak with the “warranty” department and I’m told that they will call me back that day (but they never do), or that they have turnover issues, or that they have phone issues and that I should email them (which I have also done repeatedly). I ask to speak to someone else besides warranty, and I’m told that warranty is the only department they will connect me with. After sending complaints to NATM and BBB, they reached out to me saying that the “claim” was denied. They did not respond the BBB complaint and it was closed “without response”. Additionally, I purchased a 7x16’ trailer from them with two 7000# axles in Dec 2021 (VIN # [XXX]). It has a 6" frame and their standards indicate it should have a 8" frame. Now I have 2 trailers that cannot be used correctly. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U