NHTSA Complaint #11466378 — 2017 CHEVROLET VOLT

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11466378
Vehicle 2017 CHEVROLET VOLT
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

On 2 difference occasions over the past 3 weeks, my car has malfunctioned while I was driving. There were no warning lamps, messages or other symptoms prior to this. All of the lights on the dash came on, the power steering went out, the brakes would not work properly and I could not accelerate. I had my child in the car and we narrowly avoided being hit by other cars both times since I couldn't control the vehicle. I couldn't even power the car down initially but was finally able to turn it off and back on and function resumed after several cycles. I was driving on electric battery that time. The first time, the dealership stated that the following codes were present: P1e00 and P16BA. They replaced the g1 a/c compressor. The incident occurred again a week later when I was driving on gas. At that time, there were history U codes present for every module, per the technician but no current codes to identify the problem. The problem has not been able to be reproduced since. The 2nd incident occurred out of state and my car was towed back to Texas where I live. The dealership there refused to investigate the incidents since they couldn't reproduce them and there were no current codes showing. It has subsequently been towed to a different dealership where they are still trying to identify the issue. I contacted General Motors and was contacted by a rep who escalated the issue. The next rep escalated it again greater than 48 hours ago and I have received no further contact from GM. The 2nd rep informed me that since the dealership that it was originally at says that it's safe to drive that they can't do anything. This car is NOT safe to drive.

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