NHTSA Complaint #11466150 — 2021 FORD MUSTANG MACH E

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11466150
Vehicle 2021 FORD MUSTANG MACH E
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

Driving our BEV Mach E at a normal speed, we got an error code, "Pull to the side of the road safely / stop safely" on our instrument display. The car turned itself off, and we had to slowly coast to the side of the road, which caused a lot of potential harm with other drivers not expecting our sudden course change - We activated our hazards, though. After cycling the car on/off, we were able to finish our drive home (about 8 more miles) with no further error codes. But this completely disabled the car and was extremely dangerous. If this had happened on the freeway or at night, and/or the vehicle would not have been able to be restarted, this would have been EXTREMELY DANGEROUS and is UNACCEPTABLE. Ford must be responsible for this, and must take action. Ford must fix the high voltage junction box, before someone is killed by this poor design. Thank you for taking the time to look at this note. This was VERY scary, and VERY dangerous.

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