NHTSA Complaint #11466137 — 2018 HONDA CR-V

The contact owns a 2018 Honda CR-V. The contact stated that while driving approximately 65 MPH, the vehicle inadvertently started braking. The contact stated that the brake warning light was illuminated. The contact stated that she started to pull over however, the vehicle resumed normal operation. The vehicle was taken to an unknown Honda dealer in Las Vegas who was unable to diagnose a failure. The contact stated that the failure recurred 6 months later. The vehicle was not taken back to the dealer. The contact stated that the failure continued and the vehicle was taken to Sierra Honda of Monrovia (721 E Central Ave, Monrovia, CA 91016, (626) 739-2200), who advised the contact to turn off the Collision Mitigation feature each time the vehicle was restarted. The contact stated that with the feature disabled, the failure persisted. The contact stated that the experience was frightening because she felt that she would be rear-ended driving on the freeway at high speeds. The manufacturer was notified of the failure and advised her to take the vehicle to a dealer to be diagnosed for the mechanic to retrieve a fault code. The vehicle was taken to the dealer Norm Reeves Honda Superstore West Covina (1840 E Garvey Ave S, West Covina, CA 91791) who test drove the vehicle, however, was unable to duplicate the failure. The contact stated that a case was opened with the manufacturer. The approximate failure mileage was 7,000.