NHTSA Complaint #11465921 — 2017 FORD ESCAPE

1. Check engine light came on, the vehicle was not leaking coolant underneath but was going thru coolant which I would fill repeatedly made appointment immediately, brought into Ford Dealership for first available appointment told Lower Cylanoid 1 crack and that the coolant was leaking thru that point into the engine, Mechanic stated this is a known issue, retired mechanic confirmed they have specifically hired mechanics just to fix the 1.5L and 2.0L engines in the Ford Escapes. They would replace the lower block of engine and they have a kit specifically made to order for this fix. Cost would be $7,500. 2. Called Ford Corporation in Houston, TX spoke to Operation Supervisor and CXS person-they confirmed this is a known issue but has not made the recall list anything they can do because of the vehicle not being inside the warranty, told me to save receipts for future recall told me to call (313)-322-3000 3. Called Customer Service said there is nothing they can do call the dealership