NHTSA Complaint #11465334 — 2020 SUBARU CROSSTREK

The contact owned a 2020 Subaru Crosstrek. The contact stated that as attempted to park her vehicle at 5 MPH, the vehicle independently accelerated without warning and drove onto a boulder. The air bags did not deploy upon impact. Three of the contact’s front teeth were knocked out as a result of the failure. The police were called to her property; however, a police report was not filed since the failure happened on private property. The contact was able to make an appointment with a dentist where she was treated for a fractured jaw; in addition, two front teeth were extracted from her jaw. Once her jaw had healed, dental implants were used to replace her missing teeth. The vehicle was towed to an independent auto body mechanic and later sold the vehicle since she no longer felt safe driving it. The dealer was notified of the failure; however, they claimed to have never heard of such a failure. The manufacturer had yet to be notified of the failure. The whereabouts of the vehicle are unknown. The failure mileage was 5,104.