NHTSA Complaint #11465209 — 2011 FORD FUSION
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11465209 |
| Vehicle | 2011 FORD FUSION |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | IL |
Consumer Description
I have a 2011 Ford Fusion. There was a recall 15S18 which was a recall on the Electric Power Steering Assist. Where the vehicle may lose power steering. It claims extra effort may be required at lower speeds. It doesn't matter the speed, if this system goes out, it is extremely difficult to steer. It was replaced in my vehicle in 2015, before I owned it. Then the recall 15N01 came out, which was an extended warranty of the Electric Power Steering Assist. I purchased the vehicle and the Electric Power Steering Assist failed and was replaced in 8/2020. Now less than 2 years later the Electric Power Steering Assist has failed again and Ford refuses to warranty a part that they provided and installed. If I had purchased the part myself, it would have had a 2 year warranty. But it was provided and installed by Ford. This system failure is an extreme hazard. The vehicle becomes almost impossible to drive. It feels like Ford never resolved the initial problem that led to the first recall of the Electric Power Steering Assist.
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