NHTSA Complaint #11465156 — 2014 FORD EXPLORER

The contact owns a 2014 Ford Explorer. The contact stated that while driving at various speeds, the steering wheel would turn in the opposite direction of the driver input. The contact stated that the steering wheel made an abnormal noise. Occasionally, the vehicle intermittently lost power steering assist functionality. The contact stated there was no warning light illuminated. The vehicle was then taken to an independent mechanic and the contact was informed that the rack and pinion needed to be replaced. The dealer and manufacturer were contacted and the contact was notified of NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The failure mileage was 117,677.