NHTSA Complaint #11465146 — 2015 NISSAN ROGUE

The contact owns a 2015 Nissan Rogue. The contact stated that she noticed that the papers on her sun visor were significantly moist and the headliner was stained. The contact later noticed that the carpet was soaked and that the water stains had extended from the headliner to the interior door liner. The vehicle was taken to the dealer who advised the contact to vacuum the water out of the carpet. The contact vacuumed the carpet however, the failure persisted. The contact stated that while driving in the rain, water was leaking from the ceiling onto the front driver's and passenger's seats, the front driver's door, and the front passenger's door. The contact stated that the failure had caused mold to develop on the carpet and on some other parts inside the vehicle. The vehicle was taken back to the dealer who informed the contact that the carpet would be replaced at her own expense. The vehicle was not diagnosed or repaired. Additionally, the contact stated that the front driver's power seat was inoperative and she had smelled a burning odor. The contact received the notification of NHTSA Campaign Number: 22V024000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 65,000. VIN tool confirms parts not available.