NHTSA Complaint #11464542 — 2012 CHRYSLER TOWN AND COUNTRY

The contact owns a 2012 Chrysler Town and Country. The contact stated while driving at 5 MPH, the vehicle surged. The ABS warning light and the air bag warning light illuminated. The contact stated that as she continued to drive, the RPM’s revved up. The contact veered to the side of the road and turned on the hazard lights. The vehicle then lost electrical power. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to the residence. The contact took the battery to a local Pep Boys where the battery was charged and advised the contact that the battery was operative. However, the vehicle would not start. The contact replaced the battery herself. However, the alternator started smoking and the contact could smell an electrical burning odor. The contact referenced NHTSA Campaign Number: 14V634000 (Electrical System). The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 155,000.