NHTSA Complaint #11464534 — 2022 KIA NIRO

We discovered the passenger airbag "OFF" indicator was illuminated during while driving. My wife needs an orthotic cushion in the seat for anything other than a 10 minute trip. When the orthopedic cushion is placed in the seat the air bag does not activate. I went to the dealership and we tested a my and another 2022 Niro, a 2022 Sportage and a Telluride. The air bag in the Telluride was the only one that activated. The owners guidance was to contact KIA Consumer Assistance. A call to Kia Consumer Assistance (800-333-4542) options 2,5 & 2 yeilded a 30 minute wait with no indication of the remaining wait time and jazz music. Additionally, the external backup horn is so loud you cannot hear the collision alert alarm if the driver window is down.