NHTSA Complaint #11464520 — 2014 GMC TERRAIN

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11464520
Vehicle 2014 GMC TERRAIN
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

I bought my used 2014 GMC Terrain in September of 2021 from a GMC dealership. Not long after owning it, I checked the dipstick and the oil was too low to register. I then take it to the dealership for investigation where they tell me we need to perform an oil consumption test. After the first check in after 1,000 miles they said it was within its normal consumption levels and to come back in another thousand miles. A few days later I decided to check the dipstick again for myself to see the oil level was below the dipstick again. Since then I took it to another dealership where they once again performed an oil consumption test and said that my car did have a problem as it was consuming around 2 quarts for every 1,500 miles. Not wanting to pay exorbitant prices for them to repair it I have just been checking the oil level every 500 miles and filling it back up. I have heard numerous problems that occur when the oil gets too low such as permanent engine damage, stalling, and more. I am aware of this issue but many are not and it could cause very serious accidents for those who also have this problem

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