NHTSA Complaint #11464300 — 2019 HONDA CR-V

EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT issue reported to NHTSA

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Complaint Details

ODI Number 11464300
Vehicle 2019 HONDA CR-V
Component EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CT

Consumer Description

Touchscreen flashes and beeps. Brought it in to the Honda dealer twice and they said they did a hard reset of the screen. The vehicle was 6 months old with less than 4,000 miles when the issue started in January 2020. It happens intermittently and Honda has not been able to fix it. Today 5/11/22 the screen has gone completely blank. Now there is no rear back up camera, no climate control, no vehicle information or settings, no maps or radio information.

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