NHTSA Complaint #11464259 — 2019 VOLVO XC90

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11464259
Vehicle 2019 VOLVO XC90
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State RI

Consumer Description

The rear right passenger door is stuck in a locked state. It's not possible to open that door from the interior or the exterior. Locking and unlocking the doors does not solve the problem. Activating and deactivating the child lock system does not solve the problem either. Turning the engine on and off does not solve the problem. This is extremely unsafe in case of a collision where the passenger needs to be evacuated from the car with no access to the other side of the vehicle. The car has not been inspected by anybody, yet. I'll take the vehicle to the dealership for repair. The door has been like this for a several days now, as of 05/11/2022. There were no signs or other symptoms prior to this problem. There are no signs or messages about this malfunction. Upon looking online on some Volvo owners forums, this problem has occurred to more people before on different models as well. To be clear, this is not a case of the door being stuck due to low temperatures. It has been well above the 40's in the last week at my location in South County, Rhode Island.

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