NHTSA Complaint #11464231 — 2018 BMW I3

On May 2, 2022, the car began to power down involuntarily every time I applied the brakes. This happened 2-3 times, and I was able to restart. The final time was in the middle of an intersection, the car would not restart, could not be placed in neutral to be moved out of the intersection, and I had to have a police tow. The tow service took it to Sport Motoring, where they performed a diagnosis on May 3, 2022. The diagnosis shows 8 faults in the EME module, among other things. I located a recall (Recall #19V310000) for the 2018 i3 which details the exact issue of the car powering down on its own due to a faulty EME module. Sport Motoring called BMW Customer Service on May 3, 2022, and asked if the car might need to have this recall applied. They agreed that the symptoms did seem similar and said they would need to have a diagnosis from a dealer. Based on the call with BMW customer service, I had the car towed to Nalley BMW of Decatur. They charged me for an initial diagnosis which did not include any information from the EME module and stated that the 12v battery needed to be replaced, and then if needed they would perform further diagnosis for an additional charge. I paid for the diagnosis and the battery in advance. After replacing the 12v battery, the dealer test drove my vehicle and said it was performing normally, so I picked it up on May 6, 2022. On my way home, the car began involuntarily powering down again. I documented the error messages on the two screens with photos. I drove back to the dealership with one more loss of power on the way. At this point, the dealer states that the faults clear every time they power the vehicle on and that the vehicle is not repeating the problem when they test drive it, so there is nothing more they can do. I cannot drive this car as it is a serious safety hazard. I also learned that this dealer had possession of the car in 2021 and sold it at auction in July that year because it had issues they could not cure.