NHTSA Complaint #11464091 — 2017 FORD F-150

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11464091
Vehicle	2017 FORD F-150
Component	ENGINE
Date of Incident	October 11, 2019
Date Filed	May 10, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Safety Concern: Potential engine failure at speed. Cam Phasers cause loud rattle on cold start. Sound is alarming, as if the engine will fail. Engine light came on, dealer tested and recommended cam phaser repair & replacement. FORD would not pay for repair b/c mileage over 90K. I paid for 1st repair 11OCT2019, failed 2nd time 09Nov2020, Dealer repair under warranty. Received letter from Ford "Customer Satisfaction Notice: to have Powertrain Control Module reprogram, completed 17NOV2021. Engine rattle on cold start occured 3rd time, Dealer told me I'm on a waitlist in Jan2022. Notice to bring vehicle in, 9May2022 for diagnosis, same problem. Ford Customer service contacted twice, Ford refuses to repair again under warranty. Told me to file this complaint. Dealer would not repair under warranty, because Ford will not cover 2nd repair. Dealer told me there is nothing they can do and referred me to file this complaint.

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