NHTSA Complaint #11463794 — 2019 FOREST RIVER FLAGSTAFF

Two of the Frame Bolts underneath the front of our E-Pro 19FBS camper are partly rusted and missing a nut (one on driver side and one on passenger side). The bolt on the passenger side is out of the metal frame hole it should be in, and the metal frame is slightly bent. Both bolts are at a slight angle. The other 10 Frame Bolts are not visibly rusted and there is a nut on each one but a few are loose enough to twist off by hand. The others seem tight enough but we can’t be sure without knowing what torque number they should be tightened to. We double checked the Forest River owner’s manual but there is no mention of Frame Bolts in the 'maintenance' list or anywhere else. Also, there are no lock washers on the frame bolts to prevent self-loosening. This is surprising because it seems these frame bolts are the only thing holding the body of our camper to its frame. We have owned our camper a little over 3 years and we use it 3 to 5 times a year to travel short distances, all on main roads and major highways for camping only on paved or gravel leveled lots. We have never taken the camper off road or towed a heavy load. Our frame bolts should not be so loose that two bolt nuts fell off and a few can be twisted off by hand. We are reporting this Frame Bolt failure because it is something that can cause separation of the RV box from its frame while in motion. We routinely check everything on the camper but not everyone does unless there is a reason to. Maybe what we found is not a common issue but it is worth reporting because paying special attention to Frame Bolts during production (Forest River) , at point of sale (Dealership) and as part of routine maintenance (RV Owner) could save a life. We sent an email to Forest River yesterday describing the problem and requesting they cover the cost of repair. Nobody has inspected our camper except for us because we just discovered the issue last weekend during routine camper maintenance.