NHTSA Complaint #11463596 — 2020 RAM 2500 SEAT BELTS

Complaint Details

ODI Number	11463596
Vehicle	2020 RAM 2500
Component	SEAT BELTS
Date of Incident	November 1, 2021
Date Filed	May 6, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

Seat Belt Retractor failure starting ~40k miles, both front seats. Beginning around 40,000 miles both driver and passenger front seat belt retractors failed. This means the belts do not retract back after being pulled out to buckle, leaving a flaccid and loose belt that does not properly protect the wearer in a crash. It has been a consistent (not intermittent) problem since. Dealer service at 65k miles revealed both seat belt retractors failed. No warning lights/error messages involved. A recall exists for the prior model year (2019) same model (ram 2500) for the same issue.

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