NHTSA Complaint #11463530 — 2021 FORD MUSTANG MACH E
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11463530 |
| Vehicle | 2021 FORD MUSTANG MACH E |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CO |
Consumer Description
I have been attempting to get two recalls done since November of 2021: NHTSA recall Numbers 21V711 and 21V712. I have called several ford dealers (O'Meara Ford, Larry Miller Ford Lakewood, Groove Ford and Schomp Ford) and no one will either schedule the repair or they will schedule it and then cancel it on the day of the incident. I've been told either ford won't pay enough to get the recall done (Approx. $350 for labor and not being clear on covering the cost of a broken panoramic roof) so the glass subcontractors won't take the job due to liability concerns or that the parts needed, (spare panoramic roof and windshield) in case the glass breaks during removal, have been on backorder so they can't (and won't order) the parts. I have become extremely concerned as the recall notice notes: "INADEQUATE URETHANE ADHESION OF THE PANORAMIC ROOF GLASS MAY RESULT IN INCREASED WIND NOISE, WATER LEAKS, AND OR THE ROOF GLASS MAY LOOSEN AND BECOME DETACHED FROM THE VEHICLE, CREATING A ROAD HAZARD AND INCREASING THE RISK OF A CRASH." So now I'm driving a vehicle for six months where my roof could come off, creating a potential hazard for me and the public driving behind, not to mention the potential damage from leaks could cause to the interior of my vehicle. It seems that neither Ford nor the dealers are taking this issue seriously in the Denver Metro area.
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