NHTSA Complaint #11463340 — 2014 FORD EXPLORER

The contact's father owns a 2014 Ford Explorer. The contact stated that upon taking the vehicle to the dealer for the recall repair of NHTSA Campaign Number: 21V537000 (Suspension) the dealer performed a complete inspection of the vehicle and informed the contact that the mass air flow sensor needed to be serviced and the coolant system needed to be flushed. The contact stated that the dealer completed the service and the recall repair however, upon picking up the vehicle and returning to his residence, the contact's father noticed that there was mechanical fluid leaking from the vehicle onto the ground. The vehicle was taken back to the dealer where it was diagnosed that engine needed to be flushed and the timing chain and water pump needed to be replaced. The dealer also informed the contact that the vehicle was not drivable and he would be responsible for the cost of the repair. The contact's father declined to cover the repair as the failure was due to a technician error. The vehicle was not repaired. The contact's father then took the vehicle back to his residence. The manufacturer was notified of the failure and contacted the dealer who advised that they would not cover the repair of the vehicle. The manufacturer informed the contact that they could not force the dealer to repair the vehicle and referred the contact to NHTSA. The vehicle was not repaired. The failure mileage was 56,556.