NHTSA Complaint #11463105 — 2018 VOLKSWAGEN TIGUAN LIMITED

The clock spring on my 2018 Volkswagen Tiguan Limited unexpectedly failed @ 20,000 miles/3.5 years of ownership while gradually turning my wheel to pull into a parking space. The failure was indicated by the sound of plastic cracking and the airbag warning light appeared on my dashboard. The clock spring had been recalled on older VW's and was obviously never fully corrected. I then had to drive my car with a dysfunctional driver side airbag to the dealership, putting my life in danger en route where they confirmed the failed clock spring. The part is currently on a national back order with no ETA and my car has been sitting at the dealership for over 3 months (since January 21, 2022). VW has made no public statement on the clock spring failure despite having thousands of customers on a waiting list for a replacement part. VW continues to provide no information on the part ETA. Their lack of urgency on a safety critical part is deeply concerning. Prior to this incident, I had been keeping up with all regular services recommended by the manufacturer. Being a new infrequently driven vehicle, my car had no issues or equipment failures before the clock spring broke.