NHTSA Complaint #11462788 — 2017 HONDA CR-V

The contact owns a 2017 Honda CR-V. The contact stated while driving 65 MPH with the Adaptive Cruise Control activated, the Collision Mitigation Braking System engaged while there was another vehicle nearby. The contact stated that the failure reoccurred while there were no other vehicles around. The warning message "Caution Brakes" was illuminated. The contact disengaged Adaptive Cruise Control feature and continued driving. Additionally, the contact stated that the touch panel light was becoming dimmer while driving at night. The contact also stated that the vehicle failed to start occasionally. The contact was able to jumpstart the vehicle with assistance. The vehicle was taken to the dealer who diagnosed that the battery needed to be replaced. The contact stated that the battery was replaced; however, the failure reoccurred with the computer system engaging independently, while activating the alarm system simultaneously. The vehicle was taken to a second dealer Norm Reeves Honda Superstore Irvine (16 Auto Center Dr, Irvine, CA 92618) where it was diagnosed that the Body Control Module (BCM) needed to be replaced; however, the parts were not available as it was on a national back order. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 17,000.