NHTSA Complaint #11462715 — 2009 TOYOTA TACOMA

Never received notice for XX Warranty Enhancement Program and found out in March 2022 as vehicle cannot pass inspection due to rusty on frame. BRAND ENGAGEMENT ADVOCATE March 09, 2022 at 12:18 PM Dear [XXX], Thank you for contacting Toyota Motor Sales, U.S.A., Inc. regarding your frame concern in your 2009 Tacoma. We are sorry to learn you're experiencing a concern with your vehicle. We were able to further look into your frame concern and have verified your vehicle is beyond the parameters of the Warranty Enhancement Program for this concern. This warranty enhancement program was an extension of the vehicle's Basic Warranty. Primary coverage for this program expired on 01/31/19 and Secondary coverage for your vehicle expired 12 years after the date of first use: 06/30/20. Once the vehicle is outside of the program parameters, the cost of repairs becomes the owner’s responsibility, as the component is now outside of all factory coverage. We have also verified that one letter was sent to you at the mailing address we have on file. The remedy letter for the XX Warranty Enhancement Program was sent on 11/08/2018. We hope this provides clarity to your inquiry. Your comment has been documented at our National Headquarters under your case number. If we can be of further assistance, please feel free to contact us. Sincerely, [XXX] Toyota Brand Engagement Center INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).