NHTSA Complaint #11462711 — 2017 CHEVROLET BOLT EV
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11462711 |
| Vehicle | 2017 CHEVROLET BOLT EV |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MI |
Consumer Description
Bought a GM repurchased 2017 Chevy Bolt in July 2021 (the day of the total battery recall) and as with many, many others with this model year (per every Bolt group online and meetups), despite attempting an electronic fix twice ("relearn steering center") at both Allen Chevy, and Dave White Chevy, the issue of the steering getting stuck at about 45 degrees persists since purchase. I've contacted GM directly since purchase and taken 3 days off work, and now a 4th on Monday to get this "fixed." The problem is intermittent, so in my case, the steering gear is failing, and not completely binding yet. The intermittency has made getting this addressed impossible and quite frustrating. I have multiple videos I've sent to dealerships and GM. It's especially prominent on inclines, though I've not tried it on a decline. If you turn the wheel about 180 degrees it will mostly come back, but still needs assistance for the last 20-30 degrees. For less of a rotation (approx. 45 degrees), it gets stuck where I leave it which leaves you heading off the road or into traffic rather than centering as it should, obviously a safety issue. I drove other Bolts for an apples-to-apples and they did not have this issue. Nor does my personal or work car. So something is not physically functioning correctly and by all accounts is the steering gearing commonly failing on this vehicle JUST out of warranty.
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